Today’s wireless world offers an endless array communication choices, giving businesses and individuals a myriad of efficient options to keep in touch with the rest of the world. But in many cases, the proliferation of choices has also blurred the rules of professional protocol.
Check out this scenario: Kylie is stuck in traffic, running late for a meeting with her supervisor, Danielle. Danielle is a pretty mellow boss, only a few years older than Kylie, but she is strict about the importance of being on time.
a) call Danielle’s office phone
b) call Danielle’s cell phone
c) text Danielle
d) send Danielle an e-mail from her iPhone
Twenty years ago, the only possible answer to this questions would have been “a.” There were few cell phones, text messages or e-mails, so professional protocol was clear. But what about today? What is the right way to communicate when we have so many choices?
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