How to communicate in the workplace

Figure Out When to Text, When to Call and When to Log Some Face Time

Today’s wireless world offers an endless array communication choices, giving businesses and individuals a myriad of efficient options to keep in touch with the rest of the world. But in many cases, the proliferation of choices has also blurred the rules of professional protocol.

Check out this scenario: Kylie is stuck in traffic, running late for a meeting with her supervisor, Danielle. Danielle is a pretty mellow boss, only a few years older than Kylie, but she is strict about the importance of being on time.

Should Kylie:

a) call Danielle’s office phone
b) call Danielle’s cell phone
c) text Danielle
d) send Danielle an e-mail from her iPhone

Twenty years ago, the only possible answer to this questions would have been “a.” There were few cell phones, text messages or e-mails, so professional protocol was clear. But what about today? What is the right way to communicate when we have so many choices?

Read the rest of this article in my weekly column at ABC News on Campus

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Lindsey is a globally recognized career and workplace expert and the leading voice on generational diversity. She has spoken for more than 300 audiences including Google, Goldman Sachs, Estee Lauder, Stanford and Wharton. Lindsey is the author of four career and workplace advice books, and her insights have appeared in media outlets including The TODAY Show, CNBC, NPR, the Harvard Business Review and the Wall Street Journal.

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